Accounting & Business Operations Support Specialist

🕒 September 2

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 25%

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Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Act as a business and platform expert for clients and their accountants • Serve as a liaison between business leaders, in-house accountants, and accounting firms • Understand and investigate issues encountered by users • Provide answers or solutions and escalate issues to technical teams when necessary • Help accountants import their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track tickets through to full resolution to ensure user satisfaction • Handle increasingly complex customer requests • Create and update customer-facing help resources • Share accounting knowledge and hands-on experience with colleagues • Communicate structured customer feedback to product teams • Identify opportunities to improve the product and increase team efficiency • Lead projects that support service development and improvement • Collaborate with various departments and stakeholders

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm (ideally including at least three tax seasons) • Direct experience working with a business leader is a plus • Interest in innovative work tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication and teaching skills • Ability to understand and respond to customer needs and provide excellent service • Ability to work independently and as part of a team • Flexibility to adapt to rapid changes in the platform • Eagerness to learn and stay up to date with product developments • Must be authorized to work in France; the employer does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget for working from home or from a coworking space • BSPCE equity package • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Participation in company events, including quarterly Tech Days and an annual off-site • An inclusive, supportive work environment that promotes personal and professional growth

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