Technical Support, Tier 1

Job not on LinkedIn

🔥 1 hour ago

🇮🇱 Israel – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pentera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

📋 Compliance

Cybersecurity • Compliance

Pentera is the category leader for Automated Security Validation, enabling organizations to effortlessly assess the integrity of their cybersecurity measures while revealing real-time security vulnerabilities. With a focus on pen testing, compliance, and vulnerability scanning, Pentera serves thousands of security professionals and service providers globally, helping them identify and remediate security weaknesses before they can be exploited.

📋 Description

• Handle issues through the ticket lifecycle, including acknowledging receipt, triage/troubleshooting, resolving issues, and communicating with clients • Provide end-user support using Salesforce • Follow Pentera Support procedures and best practices using appropriate macros, triggers, and automation tools • Maintain internal and external documentation • Contribute articles to the knowledge base • Act as a liaison between internal departments and end-users • For major issues, create status reports and analysis and serve as the point of contact for high-level managers • Troubleshoot and solve core technical challenges alongside cybersecurity experts

🎯 Requirements

• 1-2 years of experience in tech support • Strong attention to detail with an analytical approach to troubleshooting • Familiarity with Linux environment • Excellent communication skills and ability to work within a team • Ability to identify recurring issues and technical trends • “Get things done” attitude and ability to multitask • Fluent English (written and verbal) • Technical writing skills (preferred) • Experience with Salesforce (preferred) • Experience with information security/cyber systems and Penetration Testing tools (preferred)

🏖️ Benefits

• Equal opportunity employer committed to building a diverse and talented workforce • Non-discrimination on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law • Candidates from all backgrounds are welcomed

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