Relocation Consultant, APAC

🔥 1 minute ago

🌐 Australia, Singapore, +1 more countries – Remote

🇦🇺 Australia – Remote 🇸🇬 Singapore – Remote 🇯🇵 Japan – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerchPeek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

✈️ Travel

💰 Private Equity Round - PerchPeek on 2023-01

Consulting • Logistics • Travel

PerchPeek is a tech-enabled global relocation and mobility management company that provides a SaaS platform and app to manage end-to-end employee relocations. It offers relocation expense management, visa and home-finding support, coaching, and real-time tracking and reporting to HR and global mobility teams, aiming to reduce relocation costs and improve the relocator experience.

📋 Description

• Build trusted relationships with relocators throughout their relocation journeys as the main point of contact • Delegate tasks when appropriate • Communicate through the PerchPeek app and consultative, supportive calls • Understand customer needs, explain relocation services, and provide expertise, guidance, and support • Handle difficult or complex relocator enquiries and situations using critical judgement • Escalate issues appropriately to achieve the best outcomes • Advise on relocation and life in the destination country • Support relocators in understanding and following company relocation policies and managing relocation allowances • Recommend and coordinate additional relocation services, including immigration, tax, and shipping providers • Maintain accurate and useful operational data for analysis, reporting, and insights • Support implementation of process improvements, processes, and tools • Delegate tasks to third-party consultants and monitor service delivery against quality standards and SLAs • Identify and manage escalations, delivery issues, and inefficiencies • Guide relocators in using the Relocator App and its tools and content • Advocate for knowledge capture and contribute to the PerchPeek content library • Collaborate with other Relocation Coaches on creative problem-solving and knowledge sharing

🎯 Requirements

• Fluency in verbal and written English • Awareness or first-hand knowledge of major cities and lifestyle norms in the APAC region • Knowledge of additional APAC countries and local lifestyles preferred • Highly organised and efficient, with ability to prioritise time across customer portfolios and relocation timelines • Eloquent and concise written and verbal communication skills • Ability to tailor communications to specific customers • Comfortable managing expectations and diplomatically handling concerns or objections • Strong focus on delivery and completion • Strong attention to detail • Comfort working in ambiguous situations and adapting to challenging customer needs or expectations • Resilience and adaptability in changing business, product, and customer situations • Ability to work autonomously in a 100% remote and independent environment • No prior relocation experience required; training provided

🏖️ Benefits

• Free training course on how to become a successful Flex Relocation Coach • Paid training on all internal systems • Comprehensive free training and up-skilling program • 100% remote and independent working environment

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