Field Service Team Leader

🔥 0 minutes ago

🇧🇪 Belgium – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Lead and support a team of 8 Field Service Engineers across Belgium • Coach and develop team members to enhance technical, customer service, and professional skills • Promote safety, collaboration, accountability, and continuous improvement • Partner with service leadership on workforce planning, hiring, onboarding, and employee development • Monitor service delivery performance and improve response times, service quality, and customer satisfaction • Assist with complex customer issues and escalations • Coordinate resources and priorities for installations, maintenance, repairs, and troubleshooting • Collaborate with Sales, Technical Support, Product Management, and Operations teams • Use service metrics and performance data to identify operational improvements • Support Lean, Daily Management, and problem-solving practices • Ensure compliance with company policies, safety requirements, and quality standards • Contribute initiatives that improve team performance and customer experience • Travel regularly across Belgium to support employees, customers, and business operations

🎯 Requirements

• Strong technical background in field service, technical support, laboratory instruments, or a related environment • Demonstrated experience mentoring, coaching, training, or supporting colleagues • Customer-focused mindset with experience managing customer relationships and resolving service issues • Strong communication and interpersonal skills • Ability to collaborate effectively with cross-functional teams • Experience using service management systems, CRM tools, or field service software • Strong organizational and problem-solving skills • Ability to manage multiple priorities in a dynamic service environment • Commitment to safety, quality, and continuous improvement • Home based, but estimated 50% travel across Belgium required • Must speak Flemish or Dutch and English • 5–8 years of experience in field service, technical support, customer service engineering, or a related technical environment • Bachelor's degree in Engineering, Life Sciences, Business, or a related discipline, or equivalent combination of education and relevant experience • Previous experience acting as a team lead, project lead, mentor, or subject matter expert • Experience within healthcare, diagnostics, laboratory, analytical instrumentation, life sciences, or related industries • Exposure to performance metrics, KPIs, and service operations reporting • Knowledge of Lean, Continuous Improvement, or Daily Management practices • Experience supporting recruitment, onboarding, or employee development activities • Familiarity with resource planning and service scheduling processes

🏖️ Benefits

• Global service network and distribution center support • Opportunity to develop a team and advance into people leadership • Employee development, coaching, and training opportunities • Collaboration with commercial, government, academic, and healthcare customers • Support for professional development activities • Remote/home-based working arrangement • Company safety, quality, and continuous improvement practices