Senior Customer Support Engineer

🔥 12 hours ago

🇳🇴 Norway – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Maintain a high standard and professional image while demonstrating the added value of customer support • Support the overall performance of the Customer Service Department through flexible, efficient teamwork • Support ICP, ICPMS, Chromatography (GC/LC), and associated analytical product lines within the region • Perform field service and routine maintenance, including repairs, maintenance, installation, and validation of instrumentation and accessories • Provide onsite user training on defined product groups • Perform service on behalf of PerkinElmer overseas offices and at overseas customer sites when requested • Ensure service documentation, circuit diagrams, bulletins, and manuals are current and suitable for service work • Maintain ancillary documentation in accordance with the Quality Management System • Meet department performance targets and demonstrate compliance with team targets • Maintain service spares and inventory records, reporting and resolving anomalies • Ensure tools and test equipment are adequate and calibrated as required • Submit completed service documentation, service reports, timesheets, expense claims, and vehicle log sheets weekly • Perform specific agreed tasks defined through company goal statements

🎯 Requirements

• Diploma or equivalent in Electronic/Electrical Engineering, Science, or another suitable or compatible discipline • Minimum 3 years’ experience in a related Field Service role, or similar field, or lab experience using ICPMS • Full clean driving License • Ability to communicate professionally with customers and colleagues at all levels • Ability to communicate orally and in writing • Negotiating and influencing skills • Understanding of excellent Customer Service

🏖️ Benefits

• Full product training will be given