Claims Contact Center Associate – 3pm-11pm

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🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PGIM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1875

💸 Finance

🏠 Real Estate

Finance • Investment Management • Real Estate

PGIM is a company that is part of Prudential Financial, a multinational financial services leader. Leveraging its expertise in life insurance and asset management, PGIM is focused on helping individual and institutional customers grow and protect their wealth. The company operates globally, with a presence in the United States, Asia, Europe, and Latin America. PGIM offers a variety of financial products and services, including investment management, asset management, and real estate services. It is recognized for its strength, stability, expertise, and innovation in the financial sector. PGIM aims to attract exceptionally talented people to provide purposeful work and make a real impact, offering careers and development opportunities for both experienced professionals and early talent. It is committed to diversity and equal employment opportunities.

📋 Description

• Handle inbound claims-related calls for ILI and Annuities, providing accurate, timely, and compassionate customer service • Support policyholders, beneficiaries, insureds, financial professionals, field partners, and internal associates throughout the claims journey • Explain claim processes, documentation requirements, claim status, expected next steps, and applicable procedures • Research and resolve inquiries using multiple systems, contract information, claim records, procedures, and supporting documentation • Navigate between ILI and Annuities products and processes while maintaining accuracy and service quality • Document customer interactions and actions thoroughly and accurately in designated systems • Complete applicable service requests, referrals, and routine transactions within established authority and procedures • Identify missing information, discrepancies, or situations requiring additional research and coordinate with claims or business partners • Recognize complex, sensitive, or higher-risk situations and escalate them appropriately • Protect confidential customer, beneficiary, and financial information by following privacy, authentication, and information-security requirements • Demonstrate empathy and professionalism when assisting beneficiaries and customers experiencing difficult circumstances • Maintain current knowledge of products, claims procedures, systems, regulatory requirements, and operational changes through training and ongoing development • Contribute to a collaborative contact center environment by sharing knowledge, identifying recurring customer issues, and supporting continuous improvement of the claims experience

🎯 Requirements

• Customer service experience, preferably within a contact center, financial services, insurance, claims, or similarly regulated environment • Strong verbal and written communication skills, including the ability to explain complex information in straightforward language • Strong research, problem-solving, and critical-thinking skills • Ability to navigate multiple systems and information sources while actively assisting customers • Demonstrated attention to detail and commitment to accurate documentation • Ability to handle confidential and sensitive information appropriately • Ability to remain composed, empathetic, and professional during emotionally sensitive or complex customer interactions • Ability and willingness to learn and support multiple products and claims processes • Satisfactory references contingent on any offer of employment • Successful completion of background checks for candidates offered a position within PGIM Ireland

🏖️ Benefits

• Health insurance schemes through Laya and BUPA covering eligible employees’ day-to-day medical and hospital expenses • Annual leave of 23 days at full pay • Pension Scheme with employee contributions up to 8% of salary and PGIM Ireland matching contributions up to 8% of salary • Voluntary pension contributions • Annual Bonus Programme (subject to eligibility) • Shop LK Vouchers / CleverCards, paid tax free (subject to eligibility) • Life Assurance fully paid by PGIM Ireland, providing beneficiaries a lump sum of four times an employee’s salary • Education Assistance Programme reimbursing eligible employees for furthering their education

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