Consumer Services Trainer

🔥 21 hours ago

🇨🇴 Colombia – Remote

💵 COP4.5M - COP4.9M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Trainer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Assist the Trainer II with planning and facilitating onboarding of new team members • Support existing team members with ongoing training and development programs • Manage the nesting phase of new hire training and assist agents with questions during their first 1-2 weeks of calls • Work with internal contributors on e-learning content and manage remote training programs for CSG teams • Work with Managers and Quality Assurance to establish development and coaching rhythms • Provide ongoing skill development sessions for tenured agents • Provide required phone time to assist with service levels when new hire classes are not in progress • Attend team meetings to review performance against goals and set improvement commitments • Conduct remote training through Microsoft Teams for new and tenured team members • Communicate class progress on attendance, behavior, skillsets, and sales throughout training and nesting • Conduct recurrent training and new product/partner training when new hire classes are not in session • Support training initiatives for 1-2 CSG teams as needed

🎯 Requirements

• Preferred: Bachelor’s degree, or in place of degree, equivalent education, training, and work-related experience • 2+ years of leading trainings in a remote learning setting • 2+ years of training, coaching, and developing sales or customer service teams • 2+ years of experience creating educational presentations through PowerPoint, Canva, Google slides, or another presentation software • Proficient in Microsoft programs such as: PowerPoint, Excel, Word, and Forms • Skilled in public speaking and facilitating large groups remotely • Expert problem-solving skills with the ability to adapt as needed • Strong working knowledge of sales development and best practices • Willing to work a flexible schedule to fit the needs of the business and new hire schedules • Competence working with e-learning software and learning management system • Excellent written and verbal communication skills • A passion for developing people to be excellent individual contributors and team members • Strong organizational skills and attention to detail • Ability to multitask as and when required • Excellent written and communication skills in English language • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload

🏖️ Benefits

• Monthly incentive bonus: COP 40,000.00 to COP 140,000.00 target, variable based on individual performance • Eligible to receive sales incentives, subject to program guidelines and approvals • Remote work arrangement

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