Technical Programme Manager

🔥 1 hour ago

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Provenir

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

☁️ SaaS

💳 Fintech

🤖 Artificial Intelligence

SaaS • Fintech • Artificial Intelligence

Provenir is the Decision Intelligence Platform for financial services providers. It offers a low-code, cloud-native SaaS platform that consolidates data, AI models, analytics and decisioning agents into a single governed environment to support credit risk, fraud & identity, compliance, onboarding, customer management and collections. The platform provides real-time, AI-powered decisioning, a data marketplace for identity/fraud/credit data, case management, and tools for deploying, validating and optimizing models and policies across global markets. Provenir is used by banks, credit unions, fintechs, payments and telco customers and processes billions of decisions annually.

📋 Description

• Own end-to-end project management for active projects across Indonesia, including planning, scheduling, resourcing, and budget tracking. • Define project scope, milestones, and deliverables; drive execution against timelines. • Coordinate cross-functional teams (engineering, product, sales, and external partners) to remove blockers and keep delivery on track. • Track risks, dependencies, and issues; maintain clear status reporting to stakeholders and leadership. • Manage stakeholder expectations and communications throughout the project lifecycle. • Serve as the first point of contact and relationship owner for live customers when technical issues arise. • Troubleshoot and triage incoming issues — read and interpret logs, investigate behavior across our risk decisioning products, and assess impact and urgency. • Coordinate with the dedicated SLA-driven support team to drive issues to resolution, ensuring the customer stays informed and confident throughout. • Translate between customer, support, and engineering — providing clear technical context, reproduction steps, and business impact so issues are prioritized correctly. • Identify recurring or systemic issues and feed insights back into product and engineering to drive long-term fixes. • Maintain trusted relationships with key customer stakeholders, acting as their technical advocate.

🎯 Requirements

• 4–7 years in technical program/project management, technical account management, or a related technical delivery role within a SaaS/software environment. • Ability to troubleshoot technical issues independently — comfortable reading logs, tracing issues, and reasoning about system behavior (no coding required). • Strong understanding of risk decisioning products (e.g., fraud, credit, identity, or transaction risk platforms) and how customers integrate and operate them. • Proven track record managing multiple concurrent projects to successful, on-time delivery. • Excellent stakeholder management and communication skills, with the ability to translate technical detail for both technical and non-technical audiences. • Comfortable collaborating with distributed, cross-functional teams spread across different locations and time zones, building alignment without being in the same room. • Fluency in Bahasa Indonesia and English (written and spoken). • Self-directed and effective working fully remotely across local customer time zones.

🏖️ Benefits

• comprehensive health and wellness plans • paid time off • company holidays • flexible and remote-friendly opportunities • maternity/paternity leave