Senior Conversational AI, CX

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

📱 Media

Real Estate • Media

Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content.

📋 Description

• Drive the evolution of Customer Experience digital channels, focusing on chatbots, AI, automation, FAQs, and self-service journeys • Analyze user behavior and channel performance indicators to identify opportunities for improvement • Configure and optimize chatbot flows, content, prompts, and digital journeys • Work with chatbot, AI, and automation tools, performing configurations, adjustments, and fine-tuning • Structure and optimize conversation logic, prompts, and interaction paths • Analyze channel data and metrics to support decision-making • Identify drop-off points, low-resolution areas, and automation opportunities • Support the creation, editing, and optimization of Help Center and FAQ content, applying UX Writing principles • Use metrics such as Deflection and BSAT to evaluate digital journey performance • Identify service gaps and propose new journeys, automations, and improvements • Configure and optimize tools such as Zendesk/Ultimate AI and Decagon

🎯 Requirements

• Hands-on experience configuring, developing, or optimizing chatbots and conversational AI solutions • Experience with Generative AI and Large Language Models (LLMs) applied to chatbots, virtual assistants, or customer service • Knowledge of prompt engineering, including prompt creation, evaluation, and optimization • Experience with chatbots applied to customer service and Customer Experience (CX) journeys • Experience with Customer Experience (CX) metrics such as Deflection Rate, BSAT, Containment Rate, Resolution Rate, or CSAT • Familiarity with platforms such as Decagon, Zendesk, Ultimate.ai, or similar tools is preferred • Advanced/fluent English proficiency for conversation

🏖️ Benefits

• Remote work • Professional growth and personal development opportunities • Opportunity to work at a global Artificial Intelligence and technology company • Proprietary and external AI-powered tools • Participation in projects involving advanced technologies and digital platforms