Principal Customer Success Manager

🔥 5 hours ago

🇮🇹 Italy – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Lead and expand PTC’s strategic relationships with enterprise clients and partners subscribed to PTC software solutions • Design, implement, and optimize partnership operating frameworks to drive adoption, expansion, renewal, and business transformation • Serve as a trusted advisor to C-level executives, program leaders, and technical teams • Champion the voice of the customer within PTC and deliver actionable feedback to improve products, solutions, and customer experience • Own and drive value achievement management, churn risk mitigation, and strategic account planning for high-value customers • Enable and coach partners in success management best practices, supporting partner-led customer adoption and renewal • Mentor and develop junior Customer Success Managers • Lead cross-functional teams in complex, multi-phase projects, ensuring alignment with customer business objectives and measurable outcomes

🎯 Requirements

• Minimum 8 years of experience in customer-facing service roles • At least 3 years in a senior or leadership capacity • Extensive experience in the manufacturing sector and digital transformation projects • Demonstrated success in strategic account management, customer success leadership, or professional services consulting • Exceptional oral and written communication skills • Deep domain expertise in CAD, PLM, or related engineering and digital transformation fields • Proven track record of solution implementation • Advanced business acumen and ability to translate technical and operational challenges into strategic business value • Strong project and program management skills • Experience leading large-scale, cross-functional initiatives in a matrix environment • Proven ability to manage multiple complex engagements simultaneously and deliver results under pressure • Fluent Italian • Fluent written and spoken Business English • Master’s degree or higher in Computer Science, Mechanical Engineering, Business Administration, or a related field • Advanced Project Management experience (PMP certification strongly preferred) • Background in Senior Customer Success Management, Professional Services Leadership, Solution Consulting, or Strategic Account Management • In-depth familiarity with PLM, ALM, CAD, or Digital Transformation solutions • Experience working with or for a PTC partner, with proven results in partner enablement and joint customer success • Experience mentoring and developing customer success teams

🏖️ Benefits

• Opportunities to explore, learn, and grow • Ideas brought to life and celebrated • Work alongside talented industry leaders • Privacy and data protection commitments

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