Client Success Manager

Job not on LinkedIn

🕒 June 14

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Purple Hiring

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Purple Hiring is a recruiting and outsourcing firm that connects businesses with top bilingual talent from Latin America. It provides sourcing, vetting, placement, and ongoing management of remote professionals and virtual assistants for functions such as customer service, administrative support, sales development, digital marketing, and specialized short- and mid-term rental operations (guest communications, booking management, cleaner scheduling, revenue management, listing optimization). Purple focuses on cost-effective, bilingual staff who work in U. S. time zones and on helping clients integrate outsourced teammates into their workflows.

📋 Description

• Onboard new clients after project kickoff. • Confirm project timelines, assigned team members, and required documentation. • Gather project requirements, intake forms, and supporting materials. • Guide clients through the onboarding process and ensure all prerequisites are completed. • Serve as the primary point of contact for clients throughout the project lifecycle. • Manage client-facing email threads and communication channels. • Respond to client inquiries professionally and within established response times. • Set expectations clearly and keep clients informed of project progress. • Escalate concerns or challenges when necessary. • Schedule and coordinate project meetings. • Track project milestones, deliverables, and deadlines. • Monitor project progress and proactively identify potential delays. • Follow up with internal teams to ensure commitments are met. • Maintain accurate project records and status updates. • Act as the bridge between clients and internal teams. • Filter and organize client requests before routing them to the appropriate team members. • Attend meetings, document action items, and ensure follow-through. • Help maintain accountability while fostering strong internal working relationships. • Maintain organized project documentation and communication records. • Track action items, decisions, and next steps. • Ensure project information remains accurate and accessible. • Support process improvements that enhance the client experience.

🎯 Requirements

• 3+ years of experience in Client Success, Account Management, Client Services, Project Coordination, or a similar client-facing role. • Exceptional written and verbal English communication skills. • Warm, professional, and customer-focused communication style. • Strong organizational and scheduling abilities. • Ability to manage multiple projects and competing priorities simultaneously. • Strong attention to detail and follow-through. • Ability to remain calm and professional under pressure. • Comfortable managing client expectations and difficult conversations. • Self-directed and highly accountable in a remote work environment. • Strong problem-solving and relationship management skills. • Experience in design, hospitality, construction, real estate, architecture, or agency environments (Nice to Have). • Familiarity with short-term rentals or property-related industries (Nice to Have). • Experience with Matterport, 3D scanning technology, or project intake systems (Nice to Have). • Experience using Airtable, Motion, or similar project management tools (Nice to Have).

🏖️ Benefits

• Reliable high-speed internet connection. • Personal laptop or desktop computer. • Quality headset for meetings and client calls. • Dedicated workspace free from distractions and background noise.

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