Associate Software Support Engineer – Shifts

Job not on LinkedIn

🕒 February 25

🇬🇷 Greece – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualco Technology

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Qualco Technology is the technology arm of Qualco Group that delivers AI-driven, end-to-end software for credit, lending and collections management. With 25+ years of experience and clients in 30+ countries, it provides SaaS platforms for loan origination and management, collections & recoveries, supply chain finance, analytics, and business automation. Qualco focuses on helping banks, creditors and financial institutions automate workflows, ensure compliance and optimise the full credit lifecycle to drive growth.

📋 Description

• Provide 1st level support to clients • Pick up client tickets and phone calls to ensure SLAs are met • Analyze, log, and track issues and tickets • Proactively identify issues to minimize service disruption • Track, monitor, and report client issues • Provide periodic updates to clients and internal teams • Understand clients’ installations and processes • Monitor alerting mechanisms and activate escalation processes when issues occur • Monitor and report clients’ environments • Work closely with Service Delivery, Software Development teams, and clients • Ensure activities comply with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy • Work 24x7 rotational shifts

🎯 Requirements

• Degree in Computer Science or a relevant field of study • Knowledge of T-SQL • Client facing with excellent phone manner • High level of ownership and attention to detail • Team spirit and passion for results • Firm command of the English language and good verbal and written communication skills • Microsoft ETL tools and IIS considered an asset • Familiarity with digital banking products, such as cards, e-wallets, and mobile banking, considered an asset • CVs and application materials must be submitted in English

🏖️ Benefits

• Competitive compensation • Ticket restaurant card • Annual bonus programs • Cutting-edge IT equipment • Mobile and data plan • Modern facilities • Free coffee and beverages • Indoor parking • Private health insurance • Onsite occupational doctor • Workplace counselor • Flexible working model • Hybrid/remote benefits • Home equipment benefits • Onsite gym • Wellness facilities • Ping pong room • Career and talent development tools • Mentoring • Coaching • Personalized annual learning and development plan • Employee referral bonus • Regular wellbeing activities • ESG activities • Volunteering activities