Customer Support Representative

🔥 14 hours ago

🇵🇪 Peru – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Questel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

💰 Private Equity Round on 2020-11

Consulting • Legal • Artificial Intelligence

Questel is a world leader in providing integrated solutions for intellectual property and innovation management. The company specializes in offering services such as patent and trademark solutions, IP management software, and innovation strategy. With a focus on enhancing patent prosecution through AI-driven platforms, Questel serves over 20,000 clients in more than 30 countries. It aims to improve the management of intellectual property by incorporating business intelligence, data solutions, and IP maintenance. Questel is committed to technological advancement, with a vast network supporting IP services globally.

📋 Description

• Provide prompt, professional support via email and occasional calls in English and Spanish • Manage, track, and resolve support tickets using a ticketing system • Assist clients with onboarding and ensure smooth adoption of the platform • Deliver product walkthroughs and basic training sessions in English and Spanish • Perform initial investigations of reported technical issues • Document findings clearly and escalate to technical teams when needed • Act as a liaison between clients and internal teams, ensuring timely follow-up and resolution • Maintain and update Spanish-language user guides based on English documentation • Contribute to improving knowledge base content and support workflows

🎯 Requirements

• 1–2 years of experience in customer support or a similar client-facing role • Bachelor's degree in business, Communications, IT, or a related field is a plus, but not required • Relevant work experience may be considered in place of formal education • Fluency in Spanish and English (written and spoken) • Experience in a SaaS or tech environment is a plus • Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, Jira) • Strong written communication skills; ability to explain technical concepts clearly • Experience with onboarding or product training is a plus • Problem-solving mindset and ability to work with technical teams • Strong organizational skills and ability to work independently in a remote setup • Reliable internet connection and ability to collaborate with a global team

🏖️ Benefits

• Flexible part-time schedule (4 hours/day, afternoon/late afternoon) • Opportunity to grow into a full-time role based on performance and business needs • Remote work within an international team • Training and onboarding support • Competitive compensation aligned with part-time scope