Technical Account Director

🕒 May 17

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Quvia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🚀 Aerospace

📡 Telecommunications

🚗 Transport

Aerospace • Telecommunications • Transport

Quvia is an AI-powered Quality of Experience (QoE) platform that provides real-time visibility, analytics and intelligent network management for moving and remote assets such as ships, planes and off‑grid sites. It measures and monitors application QoE, ingests third‑party connectivity data, and uses machine learning to dynamically orchestrate multi‑provider, hybrid networks to optimize traffic, capacity and end‑user digital experiences. Quvia’s solutions include low‑bandwidth monitoring options, fleet-wide capacity controls, and app-driven QoE management for aviation, maritime and remote infrastructure operators.

📋 Description

• Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution • Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations. • Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team. • Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform. • Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives. • Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.

🎯 Requirements

• Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers. • Proven experience in selling, delivering, or supporting software solutions within a maritime environment. • Ability to participate in early-stage technical discussions around solution design and implementation. • Prior experience working in an operational role within a satellite communications service provider environment.

🏖️ Benefits

• Competitive Salary • Performance Bonus • Competitive health benefits • Flexible Paid Time Off policy • Monthly Cell Phone Allowance • Stock options