Product Operations Manager, LatAm

Job not on LinkedIn

🔥 1 hour ago

🌐 Colombia, Brazil, +2 more countries – Remote

🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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R2 Companies

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

💼 Consulting

🏠 Real Estate

Construction • Consulting • Real Estate

R2 Companies is a real estate investment and development firm with a focus on identifying and capitalizing on opportunities across various markets. The company operates multiple headquarters in Chicago, Minneapolis, and Milwaukee, emphasizing their strategic reach and presence in the Midwest of the United States. They engage with the community through various leasing and management services and maintain active communication channels via social media and newsletters.

📋 Description

• Lead R2’s Customer Support, Payments, and Product Operations • Manage and develop a team of operations leads, analysts, and interns • Help shape the product, product and geographic expansion, and technical strategy as part of the Product organization leadership team • Identify bottlenecks and improvement opportunities using data, and lead optimization initiatives end to end • Own operational performance across Mexico, Colombia, Peru, and Chile, including SLAs, quality, volumes, and cost per operation • Define and track KPIs including response and resolution times, CSAT/NPS, Product Operations turnaround, and payment/disbursement accuracy • Scale operations through capacity planning, staffing models, and scalable processes • Drive automation and AI initiatives, including AI support agents, Product Operations automation, and operations workflows • Strengthen operational controls and QA across Product Operations and payments with Risk, Legal, and Finance • Partner with Product, Engineering, Growth, and Risk to translate operational pain points into product requirements and support feature rollouts • Manage critical escalations with partners and internal teams • Report operational health to leadership

🎯 Requirements

• Proven track record running customer support, payments, or Product Operations/onboarding operations at scale in a fast-growing environment • Experience operating across multiple countries in Latin America • Data-driven: define KPIs, build or work closely with dashboards, and use data to make decisions and prioritize • Strong process designer, comfortable setting SLAs, documenting workflows, and managing vendors or BPOs • Demonstrated experience working with data, software, and product teams to build operating frameworks, data, and dashboards • Excellent communicator with stakeholders at all levels • Fluent in Spanish and professional English • 6-10 years of experience in operations at a fintech, payments, lending, or high-growth tech company • At least 2 years leading and scaling teams • Hands-on experience implementing AI or automation in operations (bonus) • Knowledge of payments regulations in LATAM (bonus) • Portuguese (bonus) • Experience in embedded finance or platform partnerships (bonus)

🏖️ Benefits

• Eligible team members have the opportunity to participate in R2’s Phantom Share Program, a performance-based incentive • The chance to join a high-impact, mission-driven fintech • Ownership and impact in a fast-paced, growth-oriented startup • Cross-functional collaboration with exceptional teams • Exposure to complex regulatory challenges and innovation in embedded finance