Senior Product Operations Analyst

Job not on LinkedIn

🔥 20 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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R2 Companies

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

💼 Consulting

🏠 Real Estate

Construction • Consulting • Real Estate

R2 Companies is a real estate investment and development firm with a focus on identifying and capitalizing on opportunities across various markets. The company operates multiple headquarters in Chicago, Minneapolis, and Milwaukee, emphasizing their strategic reach and presence in the Midwest of the United States. They engage with the community through various leasing and management services and maintain active communication channels via social media and newsletters.

📋 Description

• Own the operational launch in the Netherlands, including customer support, KYC, and payment operations processes adapted to the local market • Lead and manage BPO partner relationships, including onboarding, training, quality, and performance reviews • Oversee day-to-day customer operations and ensure SLAs, volumes, and service standards are met • Manage, monitor, and report on ticketing system metrics, including average tickets, resolution times, and escalations • Build and deliver operational reports with key performance indicators • Identify opportunities to improve, optimize, and automate operations in collaboration with internal teams • Support AI-based optimization initiatives for customer support • Ensure communication and issue escalation between internal teams, partners, and external vendors

🎯 Requirements

• 5+ years of experience in customer experience and operations • Proven experience managing BPO relationships and outsourced support teams • Experience launching or scaling operations in a new market or a fast-growing environment • Strong background in reporting: SLAs, ticket volumes, operational metrics • Hands-on experience with ticketing systems like Zoho and measurement reports • Excellent problem-solving, communication, and stakeholder management skills • Fluent Dutch and English • Spanish or Portuguese (bonus) • Experience in fintech, lending, payments, or startup environments (bonus) • Basic SQL skills (bonus) • Experience with AI-based tools for customer support and optimization (bonus)

🏖️ Benefits

• Eligible team members have the opportunity to participate in R2’s Phantom Share Program, a performance-based incentive • Ownership and impact in a fast-paced, growth-oriented startup • Cross-functional collaboration with exceptional teams • Exposure to complex regulatory challenges and innovation in embedded finance