Cloud Engineer I – Azure

🔥 30 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

☁️ Cloud Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Monitor Azure infrastructure, applications, and services using approved monitoring tools • Acknowledge, triage, and respond to alerts and incidents within agreed SLAs • Perform first-level troubleshooting and resolution of infrastructure issues • Escalate unresolved or complex incidents to L2/L3 support teams • Participate in major incident bridges and provide timely updates • Document incidents, service requests, and resolutions • Monitor and support Azure Virtual Machines running Windows and Linux • Perform routine operational tasks on Azure resources • Monitor Azure networking components, including Virtual Networks, Load Balancers, and VPN connections • Support Azure Backup and recovery operations • Assist with storage administration and capacity monitoring • Validate scheduled jobs and maintenance activities • Perform server and infrastructure health checks • Support patching and maintenance activities • Troubleshoot Windows Server and Linux patching and backup issues • Execute standard service requests and operational tasks • Support approved changes under supervision and validate system health before and after changes • Maintain operational records and change documentation • Maintain runbooks, SOPs, and knowledge articles • Provide detailed shift handovers • Communicate with customers, vendors, and internal stakeholders • Participate in process improvement initiatives and operational reviews

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate; equivalent practical experience will also be considered • 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support • Exposure to Microsoft Azure environments preferred • Experience supporting Windows and Linux operating systems • Basic knowledge and operational support experience with Azure Virtual Machines, Azure Virtual Networks (VNet), Network Security Groups (NSG), Azure Storage Accounts, Azure Backup, Azure Monitor, Log Analytics Workspace, Azure Alerts and Action Groups, Azure DNS, and Recovery Services Vault • Windows administration, Event Viewer analysis, disk and file system management, and service monitoring • Basic PowerShell knowledge • Linux administration, service management, log analysis, and basic shell scripting • Experience or exposure to Azure Monitor, AlertOps, or other infrastructure monitoring tools • Experience using ticketing and service management platforms such as ServiceNow or HaloITSM • Understanding of cloud security concepts • Exposure to Azure DevOps and automation tools • Familiarity with backup and disaster recovery concepts • Understanding of ITIL processes and best practices • Ability to work effectively in a 24x7 rotational shift environment • Strong troubleshooting and analytical skills • Excellent verbal and written communication skills • Customer-focused approach • Strong attention to detail • Good documentation and reporting skills • Ability to prioritize tasks and manage multiple incidents simultaneously • Team-oriented mindset with willingness to learn new technologies

🏖️ Benefits

• Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic • Disability or special-needs accommodation available upon request