Cloud Engineer II

🔥 59 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 10%

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Rackspace Technology

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5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

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Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Manage and support customer AWS cloud infrastructure across production and non-production environments • Handle Level 2 technical incidents involving medium to complex infrastructure issues • Troubleshoot AWS compute, storage, networking, databases, security and other cloud services • Perform root cause analysis and implement corrective actions • Monitor infrastructure health, availability, capacity and performance • Perform break-fix activities to restore services and minimize customer downtime • Own and resolve technical tickets within defined SLAs • Investigate incidents and provide appropriate resolutions • Execute customer-approved infrastructure changes, configuration modifications and resource provisioning • Participate in major incident management and technical escalations • Maintain ticket updates, technical documentation and resolution notes • Follow ITIL-based incident, problem and change management processes • Work directly with global customers on infrastructure-related issues • Provide updates on incidents, changes and service requests • Participate in customer calls, technical discussions and service review meetings • Coordinate with L1, L3 and other technical teams on escalations and complex issue resolution

🎯 Requirements

• Minimum 4–5 years of hands-on experience in AWS Cloud Infrastructure Support and Operations • Strong practical knowledge of multiple AWS services and troubleshooting methodologies • Experience managing production AWS environments in a Managed Services or Enterprise support setup • Proven experience handling medium to complex infrastructure incidents and break-fix activities • Good understanding of Linux and Windows operating systems troubleshooting • Understanding of TCP/IP, DNS, routing, firewalls, VPN and cloud networking concepts • Experience working with ITSM tools such as ServiceNow, Jira Service Management or similar ticketing platforms • Experience working with global customers across different geographical regions and time zones • Strong analytical, troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Ability to manage priorities and work independently in a 24x7 support environment • Mandatory: AWS Certified Solutions Architect – Associate • AWS Certified SysOps Administrator – Associate would be an added advantage

🏖️ Benefits

• Equal employment opportunity • Disability or special-needs accommodation available

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