Local Support Specialist

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

Travel • SaaS • API

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English. • Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction. • Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. • Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency. • Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. • Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes. • Record Details: Accurately document all work and partner interactions in our CRM system.

🎯 Requirements

• Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently. • Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus! • Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative. • Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm. • Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution. • Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

🏖️ Benefits

• Remote Work: Work from the comfort of your home! • Salary: base payment + monthly bonus. • Dynamic Team: Be part of a young and energetic group of specialists. • Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. • Learning & Development: We support your growth through seminars, trainings, and conferences. • Perks: Take advantage of corporate discounts on hotels and other services.