Local Support Specialist

🕒 June 30

🌐 Argentina, Colombia, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Take calls, provide initial advice, and provide regular updates on ongoing cases to B2B partners in Italian and English • Ensure clear and honest communication focused on partner satisfaction • Manage incoming tickets and follow up on escalations • Proactively work on issue resolution and prevention • Handle booking modifications and relocations with attention to detail and urgency • Support and coordinate with other departments • Balance partner and account manager needs and expectations • Accurately document work and partner interactions in the CRM system

🎯 Requirements

• Advanced level of Spanish and English; fluent speaking and writing required • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus • Proactive mindset; ability to anticipate partner needs and take initiative • Ability to handle multiple tasks, stressful situations, and urgent issues professionally and calmly • Empathy with customer concerns while working toward the best solution • Ability to quickly learn new tools, systems, and processes • Result-oriented mindset

🏖️ Benefits

• Remote Work: Work from the comfort of your home • Base payment + monthly bonus • Dynamic team: Be part of a young and energetic group of specialists • Growth opportunities through interesting and ambitious tasks • Seminars, trainings, and conferences • Corporate discounts on hotels and other services