Recruiter4You
1 - 10 employees
🎯 Recruiter
👥 HR Tech
Recruitment • HR Tech
Recruiter4You is a boutique recruitment agency that specializes in connecting exceptional candidates with leading companies in innovative industries such as iGaming, Technology, Crypto, and Finance. The agency operates across Europe, Asia, Latin America, and offers remote position recruitment as well. Known for its effective, cost-efficient services, Recruiter4You functions as an HR Business Partner, delivering high-quality HR advisory and recruitment matching services. Founded in 2022, Recruiter4You is dedicated to fostering career growth and helping companies achieve their ambitious goals.
Customer Support Agent – Online Banking
Job not on LinkedIn
🔥 0 minutes ago
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Recruiter4You
1 - 10 employees
🎯 Recruiter
👥 HR Tech
Recruitment • HR Tech
Recruiter4You is a boutique recruitment agency that specializes in connecting exceptional candidates with leading companies in innovative industries such as iGaming, Technology, Crypto, and Finance. The agency operates across Europe, Asia, Latin America, and offers remote position recruitment as well. Known for its effective, cost-efficient services, Recruiter4You functions as an HR Business Partner, delivering high-quality HR advisory and recruitment matching services. Founded in 2022, Recruiter4You is dedicated to fostering career growth and helping companies achieve their ambitious goals.
📋 Description
• Provide professional customer support via chat, email, phone, and other digital communication channels • Handle customer inquiries efficiently while maintaining high levels of customer satisfaction • Investigate and resolve issues relating to accounts, payments, cards, transfers, and transactions • Educate customers on products, services, security measures, and self-service tools • Escalate complex cases to relevant internal teams when necessary • Maintain accurate records of customer interactions using CRM and support platforms • Monitor customer feedback and identify opportunities for service improvements • Support fraud prevention efforts by identifying suspicious activity and following established procedures • Ensure compliance with regulatory requirements, internal policies, AML/KYC standards, and data protection regulations • Collaborate with internal teams to ensure a seamless customer experience • Contribute to internal documentation and knowledge-sharing initiatives
🎯 Requirements
• Previous experience within fintech, banking, payments, cryptocurrency, financial services, or a regulated financial environment • Strong understanding of payment systems such as SWIFT, SEPA, and ACH • Exposure to FX trading, digital payments, or cryptocurrency products is highly desirable • Knowledge of AML, KYC, compliance, and financial regulations • Experience handling customer inquiries, complaints, and service requests in a professional manner • Strong communication skills with excellent written and spoken English • Experience using customer support platforms such as Zendesk, Intercom, or similar CRM tools • Excellent problem-solving abilities and attention to detail • Ability to thrive in a fast-paced, customer-centric environment • Strong interpersonal skills with an empathetic and solution-oriented approach
🏖️ Benefits
• Performance-based bonus structure • Opportunity to join a rapidly growing fintech business • Career development and progression opportunities • International and collaborative work environment • Exposure to high-level support operations and cross-functional teams • Dynamic and innovative company culture
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