Italian-Speaking Technical Support, Sales Advisor

🔥 46 minutes ago

🇵🇹 Portugal – Remote

💵 €920 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Recruityard

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Recruityard> is a specialized recruitment agency that connects skilled professionals with employers across multiple European markets. The company emphasizes personalized candidate matching, career support content, and end-to-end hiring services for employers, positioning itself as a partner in talent acquisition and career development.

📋 Description

• Support Italian-speaking customers by phone, email and chat • Investigate technical issues affecting telecommunications services and guide customers through troubleshooting • Explain technical solutions clearly according to each customer’s understanding • Confirm issue resolution and escalate complex cases to appropriate technical teams • Handle account, billing, subscription and service-related enquiries • Deliver a sales pitch after each resolved case and recommend relevant services or upgrades • Explain product benefits, handle objections and work toward closing sales • Maintain accurate records of customer interactions, troubleshooting actions and outcomes • Work toward sales, service quality and customer satisfaction targets

🎯 Requirements

• Italian and English at C2 level • Previous sales experience — mandatory • Experience in technical support or a contact centre is an advantage • Interest in telecommunications and a practical approach to troubleshooting • Strong communication, listening and persuasive skills • Patience and confidence explaining technical steps • Comfortable using digital tools and learning new systems • Ability to balance customer needs with commercial objectives • Availability to work remotely from mainland Portugal on rotating shifts

🏖️ Benefits

• €250 language allowance per month • €110 attendance allowance per month • €60 flex work allowance per month • Performance bonus of up to €360 per month • Meal allowance of €10.20 per working day • Private health insurance • Ongoing training, coaching and professional development • Career development and internal progression opportunities • 100% remote work within mainland Portugal • Paid training and full onboarding • International, multicultural working environment • Permanent contract after six months

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