Relativity
1001 - 5000 employees
⚖️ Legal
💼 Consulting
🏥 Healthcare
Legal • Consulting • Healthcare
Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.
Technical Account Manager
🔥 12 hours ago
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Relativity
1001 - 5000 employees
⚖️ Legal
💼 Consulting
🏥 Healthcare
Legal • Consulting • Healthcare
Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.
📋 Description
• Develop a strong understanding of customer projects and proactively minimize service impact • Guide resolution of critical customer incidents • Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices • Maintain accountability for service quality and anticipate future demand for capacity planning • Lead internal service review meetings focused on performance, quality, and continuous improvement • Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues • Provide best practices and technical guidance to customers on effective platform usage
🎯 Requirements
• 5+ years of experience in a technical role supporting customers directly • Proven ability to manage technical relationships and resolve complex issues • Strong problem-solving and cross-functional collaboration skills • 5+ years of hands-on technical experience working with Relativity in a customer-facing role • Strong written and verbal communication skills • Experience working in SaaS, IaaS, or hybrid environments • RCA (Relativity Certified Administrator) certification required • Ability to travel • Ability to participate in on-call rotations or flexible support schedules as needed
🏖️ Benefits
• Opportunity to be part of Relativity’s expansion and growth story in Singapore and Asia • Backing of an established industry leader • Opportunity to help grow the customer base across Asia
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