Support Technician

Job not on LinkedIn

🔥 1 hour ago

🇱🇧 Lebanon – Remote

💵 $1.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RemotelyX

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🎯 Recruiter

🤝 B2B

Recruitment • B2B

RemotelyX is a recruiting and remote staffing company that connects U. S. companies—especially agencies—with pre-vetted, English-fluent remote professionals (primarily sourced from Lebanon) for roles across operations, customer success, sales/SDR, media buying, creative, and more. They offer a done-for-you hiring service (job description through onboarding), rapid turnaround (candidates in ~2 weeks), payroll handling, active headhunting, and a lifetime replacement guarantee, positioning themselves as a cost-saving alternative to U. S. hiring with claims of up to 83% payroll savings.

📋 Description

• Answer support calls and respond to incoming support tickets • Create, document, update, and manage Autotask support tickets throughout each issue's lifecycle • Communicate technical issues, solutions, and updates to clients and internal teams via phone and WhatsApp • Provide reactive phone and remote technical support using tools such as Splashtop • Diagnose and resolve hardware, software, networking, and connectivity issues across Windows workstations, servers, printers, scanners, and peripherals • Resolve TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity problems • Assist with dental practice management and imaging software, coordinating with vendors when needed • Manage user accounts, permissions, Microsoft 365 email setups, and password resets • Install, configure, update, and maintain workstation software • Monitor system alerts and perform routine maintenance to prevent downtime • Use AI tools responsibly for research, troubleshooting, and problem-solving • Follow escalation procedures, coordinate with field technicians when onsite support is required, and collaborate on issue handoffs and resolution

🎯 Requirements

• 2+ years in IT support or an MSP environment preferred • Experience with Autotask, Splashtop, Microsoft 365, Windows OS, dental practice management and imaging software, VPN clients, UniFi, and Windows Server exposure preferred • Knowledge of dental/healthcare IT workflows and MSP support best practices • Understanding of Windows and networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity • Strong troubleshooting and problem-solving skills across Windows workstations, software installation, printers, scanners, and peripheral devices • Experience using remote support tools and ticketing systems, preferably Splashtop and Autotask • Familiarity with Microsoft 365, email troubleshooting, user accounts, and permissions • Ability to prioritize requests, maintain detailed documentation, and follow up consistently • Responsible use of AI to augment troubleshooting and research • Own PC or laptop • Reliable internet connection (wired connection recommended) • Noise-cancelling headset and a quiet, professional workspace • Ability to use Splashtop or similar remote support software • Access to WhatsApp for client and team communication • Ability to work within Autotask for ticketing and documentation • Phone service for inbound/outbound client communication as needed

🏖️ Benefits

• Fully-remote work location; work from anywhere • Zero PTO during the first 90 days (probation period) • Approximately 10 business days of paid time off per year after 90 days • 7 paid holidays plus additional days after 90 days

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