Salesforce Service Cloud Developer

Job not on LinkedIn

🕒 4 days ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

☁️ Cloud Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Renous is a digital publishing and executive‑community platform focused on India’s C‑suite. Its flagship editorial product, The Vantage, features first‑hand articles written by senior leaders (CFOs, CHROs, GCC leaders and others) across collections such as The Casebook, Executive Presence, The Long View and CHRO Journeys. Renous curates dossiers, portraits and collections, runs initiatives like Executive Boardrooms, The Renous Tracker and GCC Sentiment, and operates an invite WhatsApp channel for senior leaders. The offering centers on thought leadership, peer‑to‑peer perspectives and curated conversations for corporate leaders and capability centers.

📋 Description

• Configure and customize Salesforce Service Cloud to support customer service processes and workflows • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Service Cloud • Implement and maintain Service Cloud features, including case management, knowledge base, entitlements, and service contracts • Create and manage Salesforce Service Cloud reports and dashboards to monitor customer support metrics and KPIs • Train customer support team members on Salesforce Service Cloud functionality and best practices • Provide ongoing support and troubleshooting for Salesforce Service Cloud issues • Stay up-to-date on Salesforce Service Cloud updates, releases, and best practices to continuously optimize the Service Cloud instance • Collaborate with customer support, IT, and operations teams to align Salesforce Service Cloud with business objectives • Assist with Salesforce Service Cloud integration with other business systems as needed

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field • 2-6 years of experience working with Salesforce Service Cloud, including configuration, customization, and administration • Salesforce Administrator certification is required • Salesforce Service Cloud Consultant certification is a plus • Strong understanding of Salesforce Service Cloud functionality, including case management, knowledge management, and entitlements • Proficiency in Salesforce declarative tools, such as Process Builder, Flow, and Workflow Rules • Experience with Salesforce Lightning Experience is preferred • Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues • Ability to work independently and collaboratively in a fast-paced environment

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