Bilingual Patient Services Representative

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries • Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements • Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns • Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff • Support insurance verification and prior-authorization workflows within the assigned scope • Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities • Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace • Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems • Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff • Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards

🎯 Requirements

• Fluent/professional English and Spanish, both spoken and written • At least 6 months of customer service experience in a doctor's office, clinic, healthcare contact center, insurance office, scheduling operation, or similar patient-support environment • Experience handling inbound calls and outbound follow-up in a structured environment • Strong attention to detail and accurate data entry skills • Excellent organization and follow-through • Ability to learn and consistently follow scripts, SOPs, workflows, escalation procedures, and documentation standards • Ability to multitask across phone systems, electronic medical records, online requests, and internal communications • Reliable attendance and strong schedule adherence • A dedicated, quiet, secure work-from-home environment suitable for handling confidential patient information • A secondary location available in case of a home internet or power outage • Reliable high-speed Ethernet connection with at least 25-30 Mbps download speed • Professional wired USB headset • Web-enabled camera and microphone • Active email account • Dual monitors • Preferred: Healthcare scheduling across multiple providers, clinics, or appointment types • Preferred: Insurance verification or prior authorization • Preferred: Medicare or Annual Wellness Visit outreach • Preferred: MIPS or HEDIS workflows • Preferred: Medical front desk, patient access, referrals, or back-office support • Preferred: Experience with an EMR/EHR and contact-center telephony platform • Aprima or Intermedia/Elevate experience is a plus, but not required • Preferred: Experience identifying patient-access barriers and suggesting practical workflow improvements • Strong written and verbal English communication skills • All resumes must be submitted in English

🏖️ Benefits

• Company equipment will be provided • Paid weekly in arrears • 40 hours per week • Monday-Friday schedule • Weekends off • Fully remote; work from home in Mexico