Call Center Trainer

🕒 August 31

🇲🇽 Mexico – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Deliver engaging and structured training to new customer experience representatives • Facilitate virtual training sessions in a professional and engaging manner • Explain processes, procedures, systems, and customer service expectations clearly • Use different teaching approaches to accommodate different learning styles • Monitor learner understanding and identify knowledge gaps • Conduct knowledge checks, exercises, role plays, and practical activities • Provide constructive feedback and coaching throughout training • Support learners who require additional guidance • Help prepare new hires for the transition from training into production • Work closely with Team Leads and other leadership members to support learner readiness • Maintain accurate training records and communicate learner progress • Adapt training delivery when processes, systems, or requirements change • Create a positive, professional, and accountable learning environment • Complete every stage of the hiring process

🎯 Requirements

• Previous BPO/contact center training experience • Healthcare/medical customer experience is essential • Previous experience delivering training to customer service/contact center teams • At least 1 year of previous remote work experience • Fully bilingual in English and Spanish • Excellent spoken and written English • Strong presentation and communication skills • Confident delivering training virtually • Tech-savvy and comfortable learning new systems and platforms • Strong organizational skills and attention to detail • Patient, approachable, and able to coach different types of learners • Strong team-player mentality • Comfortable working U.S. business hours • Available to start immediately • Reliable computer, internet connection, headset, and suitable remote workspace • Comfortable working as an Independent Contractor • Windows 11 PC (Mac not supported) • 16 GB RAM • Dual monitors • Webcam and wired USB headset • i5 processor or higher • Fibre internet with a wired Ethernet connection • Backup power solution • Microsoft Teams / Office 365 • Strong written and verbal English communication skills • English resume required • Must be a Mexican national currently residing in Mexico

🏖️ Benefits

• Paid weekly in arrears • Paid training • 100% remote work • Independent Contractor arrangement