Customer Support Specialist

🔥 1 hour ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Support residents, prospective tenants, and authorized third-party representatives across maintenance support, housing locator services, and open-line reporting • Handle inbound maintenance calls for work orders involving individual units, community grounds, or buildings • Gather caller information and detailed maintenance descriptions in the YardiOne online portal • Ensure maintenance request information is complete and clear for follow-up • Handle calls from prospective tenants seeking affordable housing or property waitlists • Gather and document housing preferences • Use YardiOne to identify matching properties and generate property lists with contact information and waitlist status • Send requested property lists by email or physical mail within 48 hours • Handle open-line calls involving concerns, complaints, compliments, and other non-maintenance requests • Document formal reports in the designated web portal and route them to appropriate property leadership • Handle sensitive topics including abuse, security concerns, and evictions with professionalism and strict objectivity • Maintain emotional composure and avoid personal opinions or apologies when documenting formal reports • Work consistently within an assigned shift based on business needs

🎯 Requirements

• Strong spoken and written English communication skills • Excellent listening, questioning, and information-gathering abilities • Proficiency with online portals, web-based systems, and data entry • Strong attention to detail and organizational skills • Ability to document detailed information accurately and follow established procedures • Professionalism, emotional regulation, and objectivity in sensitive or emotionally charged situations • Ability to separate personal feelings from work responsibilities and handle sensitive information appropriately • Ability to work independently, manage different types of inquiries, and maintain accurate records • Reliable attendance, punctuality, and commitment to an assigned fixed schedule • Availability and willingness to work any listed shift • Own Windows 11 PC (Mac not supported) • Minimum 16 GB RAM • Intel i5 processor or higher • Dual monitors • Webcam and wired USB headset • Fiber internet with a wired Ethernet connection • Backup power solution • Microsoft Teams and Office 365 • English resumes must be submitted • Successful completion of applicable hiring stages and potentially a background check • Previous experience in customer service, call centers, affordable housing, property management, maintenance coordination, housing assistance, or formal complaint reporting is preferred • Experience using housing management systems is an advantage

🏖️ Benefits

• Paid training • Payment paid weekly in arrears • Fully remote work arrangement • Independent contractor arrangement • Applicant-provided equipment and home workspace • Flexible shift assignment among listed schedules • Two consecutive days off per schedule

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