
51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
🔥 4 minutes ago
🌐 Mexico, Colombia – Remote
⏰ Full Time
🟢 Junior
🤖 Machine Learning Engineer
🚫👨🎓 No degree required
👻 Ghost score 22%
🗣️🇪🇸 Spanish Required
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51 - 200 employees
Founded 2022
💼 Consulting
🤝 B2B
🎯 Recruiter
Consulting • B2B • Recruitment
Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.
• Develop conversational AI agents that interact with users, call tools and APIs, and hand conversations off to human agents when needed • Build retrieval-augmented generation (RAG) pipelines using approved information sources • Connect AI agents with CRMs, ticketing systems, databases, and messaging channels • Build and manage APIs, including API gateways, authentication, rate limits, and versioning • Help build voice agents using speech-to-text, LLMs, and text-to-speech in English and Spanish • Use evaluations, automated tests, and guardrails to improve accuracy, reliability, and safety • Ship and maintain solutions through CI/CD, monitoring, and documentation • Collaborate with engineering, CX design, and operations teams to turn prototypes into production-ready solutions
• 1–3 years of experience in software engineering or ML engineering; relevant internships and research experience count • Solid Python skills and familiarity with Git, Docker, and basic SQL • Experience with at least one cloud platform: Microsoft Azure, AWS, or Google Cloud • Hands-on experience with an LLM API, such as OpenAI, Anthropic, Gemini, or Azure OpenAI • Experience building an AI agent that calls tools or APIs, using a framework such as LangChain, LangGraph, or Semantic Kernel • Experience building a RAG pipeline, including document chunking, embeddings, vector search, and retrieval tuning • Experience building and consuming REST APIs, including authentication, rate limits, and versioning, with some exposure to API gateways • Experience connecting systems through webhooks, SDKs, or message queues, such as integrating an application with a CRM or database • Understanding of ML fundamentals, including embeddings, train/test splits, and evaluation metrics such as precision and recall • Professional written and spoken English and Spanish • Based in Colombia or Mexico
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