Patient Services Representative

🔥 10 hours ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Answer incoming patient calls promptly and professionally • Schedule, reschedule, confirm, and cancel medical appointments • Assist patients with appointment-related questions and administrative inquiries • Verify and record patient information according to established procedures • Document calls, patient requests, messages, and follow-up actions in appropriate systems • Route messages and inquiries to healthcare providers or administrative teams • Follow scheduling protocols and coordinate appointments according to availability and service requirements • Navigate scheduling software, patient management systems, and other computer applications • Maintain a calm, empathetic, and professional approach with frustrated, concerned, or anxious callers • Protect confidential patient information and follow privacy, security, and HIPAA-related procedures • Follow established workflows, quality standards, and documentation requirements • Escalate clinical questions or sensitive issues to appropriate personnel

🎯 Requirements

• Strong spoken and written English communication skills • Previous customer service, call center, or customer support experience is preferred • Experience handling inbound calls and documenting customer interactions is an advantage • Medical scheduling, patient services, healthcare administration, or medical call center experience is a plus, but not mandatory • Experience with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial • Strong listening skills and the ability to communicate with empathy, patience, and professionalism • Excellent attention to detail when verifying information and recording interactions • Ability to multitask, prioritize tasks, and remain organized in a fast-paced environment • Confidence using computers and learning new software applications • Good judgment when handling confidential information and sensitive conversations • A dependable, service-oriented attitude and willingness to follow established procedures • Own Windows 11 PC with minimum 16 GB RAM and Intel i5 processor or higher; Mac is not supported • Dual monitors, webcam, and wired USB headset • Fiber internet with a wired Ethernet connection • Backup power solution • Microsoft Teams and Office 365 • Ability to work Monday through Friday, 8:00 AM to 5:00 PM U.S. Eastern Time, consistently • Resume submitted in English; Spanish resumes will not be considered • Comfortable communicating professionally in English throughout the shift • Willingness to complete the required background check • Must currently be based in Mexico • Must meet the technical requirements or be able to meet them before starting work

🏖️ Benefits

• Paid training • Paid weekly in arrears

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