Field Service Engineer – Diagnostics, Life Science

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio ensuring maximum uptime across Italian territory. • Execute preventive maintenance schedules and respond to service calls, prioritizing critical customer needs. • Manage and track technical escalations, coordinating with European technical support and product specialists to ensure timely resolution. • Provide on-site technical training and troubleshooting support to optimize instrument performance. • Partner with Sales, Applications, and European Service teams to drive customer satisfaction, retention, and growth opportunities. • Share field insights with Product Management to support continuous improvement initiatives. • Manage spare parts inventory and complete all service documentation, reports, and expenses per SLA requirements. • Maintain current technical documentation and ensure compliance with Quality Management System and safety standards. • Align activities with departmental KPIs and performance targets.

🎯 Requirements

• Technical degree or University degree in Electronics, Biomedical Engineering, Chemistry, Biology, or related field. • Minimum 5 years in field service engineering with proven ability to independently resolve complex technical issues • Hands-on experience with analytical/clinical instrumentation in laboratory environments (pharmaceutical, research, clinical, academic) • Track record of successful preventive and corrective maintenance on sophisticated technical equipment • Advanced PC skills including Windows, networking, and laboratory information systems • Strong electronics background, preferably in high-tech service environments. • Understanding of analytical and clinical instrument applications. • Excellent communication and interpersonal skills with ability to interact professionally at all customer levels. • Fluent in Italian and strong English skills; additional languages are a plus. • Valid driver's license and willingness to travel.

🏖️ Benefits

• Private health insurance • Life insurance • Meal vouchers • Continuous technical training • Certifications • Clear progression paths • Latest technology (laptop, smartphone) • Specialized service equipment • Flexible, autonomous role • Support for scientific breakthroughs in diagnostics and life sciences