Debt Collector

🔥 2 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Logo of ReWorks Solutions

ReWorks Solutions

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Contact debtors regarding outstanding financial obligations and negotiate payment arrangements • Communicate firmly, professionally, and respectfully to achieve practical collection outcomes • Explain financial obligations and payment requirements clearly • Manage challenging conversations while maintaining professional relationships • Conduct timely follow-ups on outstanding payments and agreed arrangements • Document collection activities, negotiation outcomes, and next steps • Follow applicable collection laws, regulations, and client-approved procedures • Research debtors, their businesses, and commercial relationships • Identify companies, customers, or third parties that may owe money to debtors • Research corporate connections, business relationships, and commercial information using online sources and research tools • Analyse findings to identify leads for further investigation or recovery action • Prepare professional correspondence and supporting documentation • Organise research findings for review and next steps • Support UCC/DCC-related enforcement activities in accordance with legal and compliance procedures • Maintain spreadsheets, case records, research findings, and supporting documentation • Track collection activities, deadlines, follow-ups, and case progress • Use Microsoft Excel and Google Sheets to organise, analyse, and manage case information • Maintain records in CRM systems and document management platforms • Use AI tools to support research, summarise information, organise findings, and improve workflow efficiency • Manage multiple cases and competing priorities • Identify operational issues, investigate discrepancies, and recommend practical solutions • Provide updates and reports on case progress, research outcomes, and outstanding actions

🎯 Requirements

• Relevant experience in commercial collections, debt recovery, payment negotiations, investigative research, or financial operations • Demonstrated ability to negotiate payments firmly and professionally • Excellent written and verbal English communication skills • Strong investigative research and analytical abilities • Ability to identify relevant business relationships and potential third-party payment obligations • Strong problem-solving skills and exceptional attention to detail • Proficiency in Microsoft Excel, Google Sheets, and Google Workspace • Experience using AI platforms such as ChatGPT, Claude, or similar tools • Familiarity with online business research tools, CRM systems, email platforms, and document management software • Strong organisational skills and ability to manage multiple cases, deadlines, and follow-ups • Ability to work independently, learn complex processes quickly, and exercise sound judgement • Professionalism and discretion when handling confidential financial information • Preferred: Uniform Commercial Code (UCC) enforcement or related commercial recovery support • Preferred: DCC-related research or enforcement support, where applicable • Preferred: Commercial debtor investigations and business relationship research • Preferred: Identifying potential receivables, customers, or third parties connected to debtors • Preferred: Researching corporate structures, business affiliations, and commercial transactions • Preferred: Preparing formal correspondence and supporting documentation for recovery-related activities • Preferred: Using AI tools to improve investigative research, data analysis, documentation, and operational efficiency • High level of technical proficiency with required software and tools

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