Dispatcher

🔥 12 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Dispatcher

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Receive and review transportation requests through systems such as Zoho Desk and MOVI • Verify pickup and drop-off locations, appointment times, service requirements, and special accommodations • Confirm trip readiness, eligibility, and required authorisations • Identify missing information or scheduling conflicts before assigning trips • Assign trips to drivers based on availability, location, vehicle suitability, and service requirements • Communicate trip details, special instructions, and schedule changes to drivers • Monitor driver availability, active trips, trip progress, and on-time performance • Respond to delays, cancellations, driver no-shows, vehicle breakdowns, and missed pickups • Provide routing guidance and support to drivers • Communicate transportation updates and ETAs to healthcare facilities, medical offices, staff, and family members • Coordinate return trips, facility wait times, and same-day transportation changes • Resolve service concerns while prioritising member safety and continuity of service • Update trip statuses and maintain trip notes and compliance documentation • Record delays, cancellations, incidents, and service-related issues • Identify and resolve scheduling conflicts, coverage gaps, and service disruptions • Escalate urgent or complex issues • Collaborate with schedulers, drivers, and operational teams • Assist with urgent or additional transportation requests

🎯 Requirements

• Previous experience in dispatch, transportation coordination, logistics, or fleet operations is required • Strong organisational and time-management skills • Excellent verbal and written communication skills • Ability to manage multiple trips, requests, and priorities simultaneously • Strong problem-solving skills and the ability to remain calm under pressure • Comfortable working with scheduling software, transportation management systems, and digital communication tools • Strong attention to detail when reviewing trip information and maintaining records • Ability to work independently in a fully remote environment • Willingness to work US business hours consistently • Experience with non-emergency medical transportation (NEMT) operations preferred • Familiarity with healthcare scheduling and patient transportation coordination preferred • Experience using Zoho Desk, MOVI, PCC, or similar dispatch and transportation management platforms preferred • Understanding of driver coordination, trip authorisations, and transportation compliance requirements preferred • Familiarity with basic medical terminology and insurance processes preferred • Experience communicating with healthcare facilities, medical offices, drivers, or patients preferred

🏖️ Benefits

• Fully remote work from South Africa • Full-time employment opportunity • Consistent working hours aligned with US business operations • The opportunity to contribute to essential healthcare transportation services