ERP Infrastructure Architect

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Manages projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders. • Resolves complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff. • Skillfully addresses client questions or concerns, including difficult or pointed questions as needed. • Installs software tools associated with supported ERP products. • Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements. • Plans and manages projects to establish remote access to a client’s network. • Manages technical tasks related to performing a software archive at client site or via a cloud hosted solution. • Manages multiple projects concurrently. • Executes continual process improvements to improve efficiency and effectiveness. • Tracks and Records evidence for ISO compliance. • Ensures timely status updates. • Be adaptable to host and participate in client calls off normal business hours on occasion, to address and help resolve mission critical tasks for clients. • Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline.

🎯 Requirements

• Bachelor’s Degree in information sciences, Computer Sciences or related area • For one or more of the following ERP Application suites (JD Edwards, Oracle E-Business Suite, or SAP) and associated database platforms (Oracle, Sql Server, DB2) • Minimum 5-7 years of technical experience with ERP applications • Experience of ERP implementation/upgrade process • Familiarity with remote access connectivity methodology • Exposure to Windows and UNIX based environments. • Decisive and driven personality • Able to work under pressure and tight deadlines. • Able to work independently and as part of a diverse remote-based team. • Exposure to ISO 9000/9001/27001 processes is a plus. • The ability to work remotely in a virtual environment. • Strong consulting-type background in the areas of installation and technical configuration. • Project Management experience essential. • Impeccable client communication and relationship building skills. • Can simultaneously track and manage multiple projects. • Knowledge of ERP applications preferred. • Can effectively convey difficult technical concepts to a variety of audiences. • Communication skills, both written and oral, should be exceptional. • Native Japanese or fluent Japanese speaker in business and technology settings.

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members.