Rimini Street
1001 - 5000 employees
Founded 2005
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Team Lead, Command Center
🕒 May 26
🗣️🇧🇷🇵🇹 Portuguese Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Rimini Street
1001 - 5000 employees
Founded 2005
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
📋 Description
• Evaluate complex customer issues using methodical troubleshooting • Replicate reported issues as needed for troubleshooting • Provide new or modified application configuration to resolve incidents • Advise junior coworkers on application functionality • Recommend changes to training based on incident volumes • Identify opportunities of process improvements and automation • Thoroughly document change requests and approvals • Be a pro-active contributor to a support organization running 24x7 • Collaborate with team members in a virtual team environment • Identify, manage, and resolve complex risks and issues • Ensure team is rightly staffed to support operations
🎯 Requirements
• Minimum of 5-6 years relevant hands-on experience as a consultant or production support provider • Deep working knowledge and understanding of support business processes • Broad expertise in applications (SAP, Oracle, Microsoft, …) • A blend of functional and technical development skills • Strong verbal and written communication skills in English • Ability to be persuasive and influence customer relationships • Flexibility to work in a 24x7 environment • Ability to accept change and scale appropriately
🏖️ Benefits
• Remote work options • Professional development opportunities • Bonuses and benefits to match the skills • Collaboration with extraordinary colleagues
Apply Now
