Rimini Street
1001 - 5000 employees
Founded 2005
đą Enterprise
âïž SaaS
đ Security
Enterprise âą SaaS âą Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Team Lead, Command Center
đ May 26
đŁïžđ§đ·đ”đč Portuguese Required
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Rimini Street
1001 - 5000 employees
Founded 2005
đą Enterprise
âïž SaaS
đ Security
Enterprise âą SaaS âą Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
đ Description
âą Evaluate complex customer issues using methodical troubleshooting âą Replicate reported issues as needed for troubleshooting âą Provide new or modified application configuration to resolve incidents âą Advise junior coworkers on application functionality âą Recommend changes to training based on incident volumes âą Identify opportunities of process improvements and automation âą Thoroughly document change requests and approvals âą Be a pro-active contributor to a support organization running 24x7 âą Collaborate with team members in a virtual team environment âą Identify, manage, and resolve complex risks and issues âą Ensure team is rightly staffed to support operations
đŻ Requirements
âą Minimum of 5-6 years relevant hands-on experience as a consultant or production support provider âą Deep working knowledge and understanding of support business processes âą Broad expertise in applications (SAP, Oracle, Microsoft, âŠ) âą A blend of functional and technical development skills âą Strong verbal and written communication skills in English âą Ability to be persuasive and influence customer relationships âą Flexibility to work in a 24x7 environment âą Ability to accept change and scale appropriately
đïž Benefits
âą Remote work options âą Professional development opportunities âą Bonuses and benefits to match the skills âą Collaboration with extraordinary colleagues
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