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CRM Manager

🕒 January 6

🇵🇱 Poland – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

Where this job comes from

Posted on RISK's careers page, not through a job board

First seen by Remote Rocketship January 6

Logo of RISK

RISK

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Responsibility for regional indicators and preparation of a quarterly plan • Formation of project goals in terms of CRM in the long term • Create a communication strategy and execute casino promotions/campaigns; • User segmentation; • Implement new chains and optimize the current ones; • Set up tasks for designers, analysts, copywriters, operations team; • Grow CRM and Retention metrics; • Carry out ad-hoc project tasks according to business needs; • Prepare work results reports

🎯 Requirements

• 2-3+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships • Experience in building communication flows using various communication channels. • Proactive & Initiative: You take charge and are ready to lead projects to successful completion • Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights • Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages • Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings • Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention • Adaptable: You quickly respond to market changes and are ready for new challenges • Market Analyst: You research trends and competitors to refine CRM strategies and products • English: Intermediate or higher

🏖️ Benefits

• Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance. • Vacation: 20 working days. • Paid sick leave • Learning Coverage • Team Building programs • Mental Health Programs • Sport coverage • Medical insurance, dental coverage

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