Quality Control Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of RISK

RISK

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Perform regular and randomized quality checks on case resolutions, transactions, and suspicious activity evaluations handled by Risk & Anti-Fraud specialists • Monitor adherence to team KPIs, SLAs, internal workflows, and compliance guidelines • Analyze discrepancies, disputed cases, and operational errors to pinpoint systemic issues and underlying patterns • Participate in developing, updating, and refining quality scorecards, evaluation criteria, and review frameworks • Compile and deliver structured quality audit reports highlighting performance trends, accuracy rates, and recurring bottlenecks • Provide actionable, objective feedback and report findings to team leads and department heads to support continuous employee development • Formulate and propose targeted recommendations to enhance the efficiency, accuracy, and overall workflow of Risk & Anti-Fraud operations

🎯 Requirements

• 2+ years of relevant experience in Risk Management, Anti-Fraud, Quality Control (QA/QC), or related analytical fields • Solid understanding of risk assessment methodologies, fraud indicators, and transaction monitoring fundamentals • Strong analytical and problem-solving skills with high attention to detail and accuracy when evaluating complex cases • Proven track record working with operational KPIs, SLAs, and quality metrics • Advanced proficiency in Google Sheets / MS Excel for data analysis and reporting • Ability to synthesize complex data into clear, concise reporting and deliver constructive feedback to stakeholders • Comfortable processing and organizing large volumes of information independently • Nice to have: Direct experience in Quality Control specifically within Risk / Anti-Fraud environments • Nice to have: Hands-on experience building or scaling QA frameworks, evaluation scorecards, and audit checklists • Nice to have: Familiarity with Business Intelligence (BI) tools (e.g., Tableau, Power BI, Metabase, Looker) • Nice to have: Experience using dedicated fraud monitoring or transaction monitoring systems

🏖️ Benefits

• Fully remote work arrangement

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