VIP Agent

🕒 August 4

🇦🇿 Azerbaijan – Remote

⏰ Full Time

🟢 Junior

✨ Agent

🚫👨‍🎓 No degree required

👻 Ghost score 13%

infoinfo

🗣️🇹🇷 Turkish Required

🗣️🇷🇺 Russian Required

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Logo of RISK

RISK

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Personally manage VIP and pre-VIP clients through calls, chats, email, and messengers in Turkish • Build long-term client relationships through proactive outreach at key moments such as wins, losses, birthdays, or reduced activity • Analyze individual accounts and create activation and reactivation plans • Identify ways to improve each client's experience • Negotiate personal conditions, including limits, cashback, and exclusive bonuses, within company guidelines • Handle payout delays, bonus disputes, and failed deposits or withdrawals while retaining client loyalty • Grow client deposits and turnover and meet individual and team targets

🎯 Requirements

• Turkish — C1 • Russian — B2 • English — B1 or higher • 1–2 years of experience working with VIP clients • Experience communicating personally with VIP clients across WhatsApp, Telegram, calls, and email while maintaining a consistent style • Discipline and punctuality to meet response-time SLAs for VIP players • Proactive ability to initiate contact at the right moment • Confident CRM systems experience is nice to have • Knowledge of bonus mechanics and promotional tools, including wager, cashback, freebets, and personal limits, is nice to have • Conflict de-escalation skills for payout delays and bonus disputes are nice to have • Experience negotiating personal conditions with clients is nice to have

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage

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