RISK
1001 - 5000 employees
🎯 Recruiter
Recruitment
RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.
VIP Agent
Job not on LinkedIn
🔥 12 hours ago
🗣️🇹🇷 Turkish Required
🗣️🇷🇺 Russian Required
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RISK
1001 - 5000 employees
🎯 Recruiter
Recruitment
RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.
📋 Description
• Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish) • Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests • Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience • Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company • Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal • Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets
🎯 Requirements
• Turkish — C1 • Russian — B2 • English — B1 or higher • 1–2 years of experience working with VIP clients • Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style • Discipline and punctuality: readiness to meet response-time SLAs for VIP players • Proactivity: the ability to initiate contact at the right moment, not just react. • Confident work with CRM systems is nice to have • Knowledge of bonus mechanics and promo tools is nice to have • Conflict de-escalation skills is nice to have
🏖️ Benefits
• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage
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