Experience Design Team Leader

🔥 0 minutes ago

🌐 Egypt, India, +1 more countries – Remote

🇪🇬 Egypt – Remote 🇮🇳 India – Remote 🇦🇪 United Arab Emirates (UAE) – Remote

⏳ Contract/Temporary

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robusta Studio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement.

📋 Description

• Define the future-state ecosystem experience architecture and blueprint • Define and own the end-to-end customer experience architecture across the company's service ecosystem • Design connected service ecosystems rather than standalone touchpoints • Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning • Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards

🎯 Requirements

• 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments • Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning • Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards • Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations