Performance & Closed Loop Specialist

🔥 1 minute ago

🇪🇬 Egypt – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robusta Studio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement.

📋 Description

• Turn customer and operational data into prioritized improvement initiatives and measurable outcomes. • Manage DGE compliance activities and evidence management. • Support the evolution of the company's experience measurement framework beyond traditional customer metrics into marketing and commercial performance indicators. • Drive continuous improvement and ensure compliance and accountability.

🎯 Requirements

• 5–8 years of experience in Customer Experience, Voice of Customer (VoC), Service Quality, Operational Excellence, Customer Insights, or Performance Management. • Arabic-speaking specialist with a strong background in analytics, root-cause analysis, customer feedback programs, performance reporting, governance, and continuous improvement methodologies. • Experience with DGE compliance activities, evidence management, and the evolution of experience measurement frameworks. • Ideal profiles include CX Performance Manager, VoC Manager, Service Quality Lead, Customer Insights Specialist, or Operational Excellence professionals from large enterprise or government-related environments.