Engineering Manager – Service Delivery Manager, RDT, Multilingual (Japanese Speaker)

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Develop team member capabilities aligned with the function’s vision • Encourage career planning and enable development opportunities • Remove roadblocks and set focus in performance management • Develop team skills, healthy dynamics, and a sustainable pace • Lead software and/or service delivery by setting focus, removing impediments, managing stakeholders, and creating efficiencies • Provide leadership, feedback, coaching, development support, performance evaluation, compensation, succession and talent management, conflict handling, and performance improvement planning • Foster a healthy, trusted, positive, energetic, inclusive, and enthusiastic team environment • Ensure People & Culture and compliance policies are followed • Achieve agreed service levels and operational KPIs • Maintain appropriate staffing levels and align people and capabilities to service requirements • Improve units, processes, services, and activities to meet objectives and targets • Participate in regional and global squads • Monitor service levels daily and proactively address issues • Serve as point of contact for assigned sites and provide monthly service reviews • Manage escalations and support new account transitions and knowledge transfer • Communicate proactively with stakeholders about changes and potential issues • Support account improvement plans and coordinate actions with relevant teams • Participate in or lead projects including system go-lives and new scope or site transitions • Support or lead transition activities including knowledge transfer, hiring, and training • Support transition resource allocation and management • Participate in hypercare

🎯 Requirements

• Preferably University educated • Minimum 5 years experience working in a customer support environment, shared services environment, or equivalent • 2 to 3 years in leadership and management roles is a plus • Knowledge in ITIL (certification preferred) • Agile or Scrum master (certification preferred) • Fluent in spoken and written English • Additional spoken and written language desirable (Mandarin, Japanese) • Advanced ability with office productivity tools • Google Suite knowledge a plus • Ability to work in a fast-paced and changing environment with multiple priorities • Ability to work in a highly complex, team-oriented global environment • People-oriented, highly accountable, agile, and results-oriented mindset • Strong entrepreneurial mindset • Familiarity with Agile, LEAN, ITIL, and VACC ways of working

🏖️ Benefits

• Equal Opportunity Employer • Personal expression, open dialogue, and genuine connections in an inclusive culture • Opportunities for team member capability and career development • Coaching, performance evaluation, succession and talent management support • Collaborative regional and global work environment