Call Centre Agent – Khasi, Garo

🕒 June 24

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Rocket Learning

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

📚 Education

🌍 Social Impact

🤖 Artificial Intelligence

Education • Social Impact • Artificial Intelligence

Rocket Learning is an India-focused early childhood education organization that transforms public pre-schools (Anganwadi centers) into play-based, joyful learning hubs. Using an AI-powered digital platform and localized bite-sized content, they support parents, train and certify daycare educators, and run community peer groups (including WhatsApp) while providing policy and technical support to government systems. Rocket Learning reports large-scale reach across India (claims in materials: ~6M children and parents, 400K Anganwadi workers, presence in 16 states/UTs and 200+ districts) and emphasizes measurable outcomes (e. g. , ~75% of children school-ready and improvements in learning time and behavior).

📋 Description

• Deliver exceptional service to RL’s customers — teachers and parents in the government school/Anganwadi ecosystem • Onboard users to parent-teacher groups • Assist users by identifying concerns, guiding them to maximize engagement, and resolving queries promptly • Work closely with the Manager to help the call centre team run efficiently, increase customer engagement, and analyze product reach to our target audience

🎯 Requirements

• Khasi & Garo Language Proficiency Mandatory • Working knowledge of Google Sheets/Excel and Google Docs/Word • Excellent communication and presentation skills • Prior call centre or outbound calling experience is preferred but not mandatory • Previous CRM experience is preferred but not mandatory • Open to working from the office (Monday to Friday plus alternate Saturdays)