IDSP Program Operations Coordinator, Customer Solutions Engineering

Job not on LinkedIn

🔥 2 minutes ago

🌐 Bulgaria, Costa Rica – Remote

🇧🇬 Bulgaria – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Maintain expert knowledge of the IDSP Master Statement of Work and active amendments • Track Transaction Orders from creation through signature and follow up with signatories • Maintain the Transaction Order log, including status, effective dates, resources, and renewal or expiration milestones • Flag Transaction Orders approaching expiration or missing signatures • Maintain accurate IDSP engagement records in Rocket’s Professional Services Automation tool, Kantata SX • Reconcile Transaction Orders with corresponding PSA engagements • Monitor resource utilization and prepare regular trend reports for leadership • Support accurate and timely reporting on resource utilization to internal stakeholders • Track compliance requirements for each assigned resource • Initiate compliance and renewal processes for resources • Maintain compliance records and provide status visibility to management • Serve as the day-to-day administrative point of contact for IDSP program operations • Route requests, questions, and issues to appropriate Rocket owners and track them through resolution • Maintain working knowledge of IDSP services and contractual commitments • Support the Sr. Manager, IDSP Project Delivery with program review preparation • Maintain regular communication with Customer Solutions Engineering PMO management • Provide timely status updates on Transaction Orders, compliance items, and utilization trends

🎯 Requirements

• Bachelor’s degree in business administration, operations, or a related field, or equivalent experience • Up to 2-3 years of experience in contract administration, resource or staffing coordination, or business operations, ideally within a professional services or technology organization • Advanced skills in Excel for creating and tracking data • Hands-on experience with a Professional Services Automation (PSA) platform; experience with Kantata SX is a plus • Experience tracking commercial documents through review and signature is a plus • Experience supporting a client- or partner-facing program, account, or contract is a plus • High attention to detail and commitment to data accuracy • Strong organizational skills and ability to manage multiple recurring tracking and reporting cycles • Clear, professional written and verbal communication, including with external partner contacts • Sound judgment about issue resolution and escalation • Comfort working within defined processes and holding internal teams and an external partner to them • Working knowledge of resource utilization and billing mechanics under fixed-fee, named-resource, or time-and-materials engagement models is a plus • Basic understanding of contract administration concepts, including statements of work, amendments, and purchase or transaction orders, is a plus • Must comply with company information security responsibilities • Background and reference checks are part of the hiring process

🏖️ Benefits

• Equal opportunity employer • Inclusive workplace environment focused on diversity, inclusion, and equity • Reasonable accommodation for individuals with physical and mental disabilities • Background and reference checks as part of the hiring process • AI-powered tools and technologies to enhance efficiency, decision-making, and impact • Continuous learning and responsible use of AI