Head of Support

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ROIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

ROIT is a Brazilian tax-technology company that provides an integrated ecosystem of SaaS solutions and AI-powered tools to help medium and large companies prepare for and manage the 2026 tax reform. Its offerings include an official tax-reform calculator that reprocesses SPED files and invoices, an Invoice-to-Pay automation suite (with ERP/SAP integrations), Tax Discovery for reclaiming taxes, regulatory consulting and education programs, and ongoing support for compliance and scenario planning.

📋 Description

• Lead and develop the support team, fostering training, alignment, and a culture of service excellence • Structure, standardize, and optimize customer service and technical support processes • Monitor performance, quality, and customer satisfaction metrics, driving continuous improvement initiatives • Manage the prioritization and resolution of support tickets and bugs in collaboration with Product and Technology teams • Work closely with Sales, Customer Success, and Implementation to ensure a positive customer journey • Promote the use of tools and automation to increase team productivity and enhance the customer experience • Serve as a technical and behavioral role model within the department, ensuring alignment with the company culture • Support other activities related to the department and the team's needs

🎯 Requirements

• Bachelor's degree in Business Administration, Accounting, Information Systems, or a related field • Experience managing support or customer service teams, preferably in technology or consulting companies • Experience with tax and/or accounting processes is a significant advantage • Knowledge of ERP systems • Familiarity with customer support tools, including Jira and HubSpot • Knowledge of tax, accounting, or legal processes