Freelance Customer Success Manager – Polish-Speaking

🔥 51 minutes ago

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Root Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Pre Seed Round on 2022-07

We are on a mission to build the carbon OS of the food industry. At the end of the day, we exist to help companies across the food system make more sustainable business decisions that will get them to net-zero.

📋 Description

• Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features) • Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion • Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value • Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns

🎯 Requirements

• Native-level Polish (written and spoken) — this is a hard requirement • Professional proficiency in English, our internal working language. German skills beneficial. • Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment • Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions) • Self-organized, reliable, and able to work independently with minimal supervision • Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools

🏖️ Benefits

• You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists