Application Analyst

🔥 2 hours ago

🌐 Czechia, Poland – Remote

🇨🇿 Czechia – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Develop and maintain functional and technical understanding of the support application portfolio, primarily Helix and Workzone • Participate in 2nd and 3rd level support activities • Troubleshoot complex application errors and identify permanent fixes with Senior Application Analysts and Developers • Liaise between the front-line Support team and 3rd-level engineering support • Escalate, track, and communicate critical support incidents • Participate in root cause analysis and implement preventive measures • Maintain and improve the Jira work tracking system • Maintain documentation, system guides, runbooks, and support knowledge bases in Confluence • Coordinate with Product and Delivery managers on release schedules, system updates, and maintenance windows • Keep development teams updated on high-priority production bugs and support priorities • Translate operational feedback into insights for Product and Delivery managers • Document technical support workflows, troubleshooting procedures, and application configuration guides • Identify opportunities to automate or streamline support workflows • Create and update user documentation for system changes

🎯 Requirements

• 3+ years of experience in an Application Specialist, Support Specialist, Application Analyst, or similar IT support/operational role • Proven experience administering and coordinating 2nd and 3rd level application support workflows • Experience working closely with development teams, support teams, and project/delivery managers • Strong familiarity with web application architectures and troubleshooting • Experience supporting Helix, Workzone, or similar enterprise business solutions highly preferred • Strong understanding of ITIL-based Incident, Problem, and Change Management processes • Proficiency in technical writing and creating structured documentation and SOPs • Excellent organizational and workload management skills • Outstanding communication and interpersonal skills • Proactive, helpful, service-oriented mindset with strong ownership • Strong analytical and troubleshooting abilities • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent professional experience

🏖️ Benefits

• Equal employment opportunity and non-discrimination commitment • Inclusive work environment • Opportunities for individual growth and career development • Work with global teams and colleagues across regions