Customer Success Manager

🔥 14 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Salesloft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

📋 Description

• Own retention, adoption, and net revenue expansion across a defined book of business • Translate each customer's goals into a plan for realizing platform value • Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize account actions • Lead strategic business reviews with customer stakeholders and executives • Connect platform usage to measurable revenue outcomes and ROI • Partner with Account Management to identify and drive expansion opportunities • Advocate for customers cross-functionally with Product and Engineering • Coordinate internal resources to resolve customer challenges • Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance • Operate as a trusted advisor and commercial owner in collaboration with Account Management, Support, Product, and Marketing

🎯 Requirements

• Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes • Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets • Comfort working with product usage data and customer health signals to prioritize action and drive decisions • Strong executive presence, including the ability to run business reviews and build trusted relationships with senior customer stakeholders • Excellent written and verbal communication skills • Experience with a sales engagement, revenue intelligence, or revenue operations platform such as Salesloft, Clari, Gong, Outreach, or adjacent tools • Familiarity with AI-driven customer health scoring, engagement analytics, or predictive churn signals • Experience partnering closely with Account Management on expansion in a shared-account model

🏖️ Benefits

• Comprehensive benefits information provided at https://salesloftbenefits.com/ • Inclusive and supportive workplace • Equal Opportunity Employer

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