Head of Customer Operations

Job not on LinkedIn

🔥 4 minutes ago

🌐 Poland, Lithuania, +4 more countries – Remote

🇵🇱 Poland – Remote 🇱🇹 Lithuania – Remote 🇬🇧 United Kingdom – Remote 🇷🇸 Serbia – Remote 🇧🇬 Bulgaria – Remote 🇪🇪 Estonia – Remote

⏳ Contract/Temporary

🔴 Lead

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Samsung Food

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

🍽️ Food & Beverage

☁️ SaaS

B2C • Food & Beverage • SaaS

Samsung Food is a consumer-facing app and web service for recipe saving, meal planning, grocery shopping, and recipe sharing. It offers a digital recipe box that saves recipes from any website, communities to discover and share recipes tailored to diets and preferences, a drag-and-drop weekly meal planner, automatic smart shopping list generation from recipes and meal plans, nutrition and calorie calculations for saved or custom recipes, and browser/mobile integrations (mobile apps, web app, Chrome extension). The platform emphasizes time-saving, health tracking, and social recipe discovery and is positioned as an award-nominated food/productivity app.

📋 Description

• Lead the Customer Operations team and contribute as a senior functional leader across Whisk • Evolve Whisk’s Customer Operations operating model, processes, tooling, and organization • Develop automation, tooling, operational support systems, metrics, and data-driven continuous improvement • Ensure new products and capabilities are operationally ready for launch, including support processes, documentation, tooling, training, knowledge management, and escalation paths • Evolve Tier 1 and Tier 2 support and route engineering-specific product issues appropriately • Own customer-facing incident management, including operational response, stakeholder communications, executive updates, post-incident reviews, and continuous improvement • Build and maintain operational relationships with third-party platform partners • Evolve Voice of Customer capabilities and transform customer feedback into insights for Product, Engineering, Design, QA, and Samsung • Advocate for user data governance with Product, Engineering, Legal, and Security • Build trusted relationships across Samsung and address strategic and operational gaps

🎯 Requirements

• Significant experience leading Customer Operations, Customer Experience Operations, Service Operations, Technical Support Operations, or a similar operational function • Experience designing and evolving operating models, processes, and tooling • Demonstrated ability to apply AI and automation to Customer Operations • Track record of building scalable support organizations in a fast-moving technology environment • Ability to influence Product, Engineering, QA, Design, Research, and executive stakeholders without formal authority • Experience building partnerships with external customers or strategic partners • Ability to establish operating rhythms, align teams, manage priorities and tradeoffs, and translate strategy into execution • Experience leading, coaching, and developing high-performing teams • Collaborative leadership style balancing empathy with accountability • Comfortable contributing as a company leader beyond the Customer Operations function • Candidates outside the UK will be engaged as independent contractors and responsible for their own taxes • UK candidates will be hired as full-time employees

🏖️ Benefits

• 100% remote work • Flexible culture • Opportunity to work with a global team • Autonomy and high accountability • Opportunity to shape company strategy and organizational priorities • Opportunity to build a Customer Operations function at scale