Bilingual Insurance CSR, Cantonese

🔥 7 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Savvital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

🏠 Real Estate

🛡️ Insurance

Construction • Real Estate • Insurance

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market. The company specializes in real estate, mortgage, general business, insurance, and construction, enabling clients to build their future through customized solutions. Savvital's mission is to offer affordable options through strategic task delegation, helping companies grow while emphasizing a human touch in their operations.

📋 Description

• Handle incoming customer calls and respond to insurance-related inquiries • Provide assistance with routine insurance-related requests • Process policy changes, including adding or removing vehicles and drivers • Update customer information and policy records • Assist with preparing insurance quotes and gathering information for policy applications • Communicate with insurance carriers in English to request information, process changes, and follow up on policy matters • Direct incoming calls to appropriate team members or departments • Assist Cantonese-speaking customers and communicate professionally in English with internal teams and carriers • Maintain accurate customer records and document interactions in the agency management system • Ensure timely follow-up on customer requests, policy changes, and pending service matters • Use agency management software and carrier portals to manage customer information and routine service requests

🎯 Requirements

• Fluency in spoken Cantonese is required • Professional-level English communication skills, particularly for speaking with insurance carriers and handling written correspondence • Previous experience in customer service, call center operations, client support, or an administrative role • Strong phone etiquette and confidence handling customer conversations • Excellent attention to detail when managing customer records and policy information • Ability to handle multiple requests while maintaining accuracy and organization • Strong problem-solving skills and a customer-focused approach • Comfortable learning new software, agency management systems, and carrier portals • Availability to work the full required schedule in Pacific Time • A stable internet connection and a quiet, professional remote working environment • Previous experience in the insurance industry, particularly Personal Lines insurance (preferred) • Familiarity with auto and home insurance policies, endorsements, and policy servicing (preferred) • Experience handling vehicle or driver additions and removals, policy changes, and insurance quotations (preferred) • Previous experience using HawkSoft or other Agency Management Systems (AMS) (preferred) • Familiarity with insurance carrier portals and policy administration processes (preferred) • Fluency in both Cantonese and Mandarin (preferred) • Direct insurance experience is preferred but not mandatory

🏖️ Benefits

• Internet allowance • Electricity allowance • Wellbeing allowance • Performance-based incentives • Company-wide success bonuses • Annual bonus • Performance increments • Remote working arrangement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume