SCARPEL TELECOM
51 - 200 employees
Founded 2017
📡 Telecommunications
☁️ SaaS
🔐 Security
Telecommunications • SaaS • Security
SCARPEL TELECOM is a communications company specializing in A2P (application-to-person) messaging and enterprise SMS delivery. It provides a cloud messaging platform, APIs (SMS HTTP API, SMPP), short codes, push/messenger integrations, rich communication features, message cascade, SMS Firewall and two-factor authentication services, and global carrier connectivity to help businesses send personalized, secure, and high-delivery-rate messages. The company emphasizes security, scalable pay-as-you-go SaaS billing, CRM integration, and 24/7 support for B2B customers.
Client Success Manager – Enterprise Accounts
Job not on LinkedIn
🕒 May 21
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SCARPEL TELECOM
51 - 200 employees
Founded 2017
📡 Telecommunications
☁️ SaaS
🔐 Security
Telecommunications • SaaS • Security
SCARPEL TELECOM is a communications company specializing in A2P (application-to-person) messaging and enterprise SMS delivery. It provides a cloud messaging platform, APIs (SMS HTTP API, SMPP), short codes, push/messenger integrations, rich communication features, message cascade, SMS Firewall and two-factor authentication services, and global carrier connectivity to help businesses send personalized, secure, and high-delivery-rate messages. The company emphasizes security, scalable pay-as-you-go SaaS billing, CRM integration, and 24/7 support for B2B customers.
📋 Description
• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction. • Own client renewals, upselling, and expansion opportunities within existing accounts. • Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence. • Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth. • Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively. • Maintain accurate client data, activity logs, and reporting within the CRM.
🎯 Requirements
• Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts. • Proven ability to build and maintain strong relationships with enterprise clients. • Solid understanding of A2P SMS products, delivery flows, and traffic analytics. • Excellent communication and problem-solving skills, with a proactive and analytical mindset. • Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment. • Proficiency in English (required).
🏖️ Benefits
• Competitive compensation • Global exposure and collaboration opportunities • A high-energy, fast-paced work environment • A passionate, collaborative team • A real chance to influence both our company and the messaging industry as a whole
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