Adherence Coach

Job not on LinkedIn

🔥 0 minutes ago

🇵🇷 Puerto Rico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Coach

👻 Ghost score 10%

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Review assigned asynchronous patient medication videos within established turnaround times and document adherence accurately • Confirm proper oral medication ingestion and identify adherence barriers • Deliver personalized video feedback and coaching to reinforce medication-taking behaviors • Use video messaging, phone, and SMS to support patient engagement and adherence • Conduct proactive outreach to patients who miss submissions or show declining adherence • Support re-engagement of patients at risk of attrition • Serve as frontline support for the RN team and connect patients with appropriate services • Reinforce care plans, medication schedules, appointment adherence, and physician visits • Screen and document social determinants of health • Provide approved community and program resources • Escalate medication questions, side effects, safety concerns, health issues, and other risks to nursing staff • Assist with basic troubleshooting of the mobile application and adherence platform • Maintain accurate, compliant documentation • Meet quality, compliance, and video engagement performance standards • Participate in quality audits, team meetings, and ongoing professional development • Provide feedback to improve video engagement strategies, patient experience, and adherence workflows

🎯 Requirements

• 3–5 years of experience in healthcare engagement, care coordination, adherence support, or a similar role • Experience interacting directly with patients in healthcare settings • Strong written and verbal communication skills • Exceptional attention to detail • Comfort reviewing patient-submitted video content • Ability to work independently in a remote environment • Proficiency with CRM systems and mobile applications • Strong time management skills in a queue-based workflow • Candidates must reside in Puerto Rico and maintain Puerto Rico residency throughout employment • Must be legally authorized to work in Puerto Rico/United States without employer sponsorship • Visa sponsorship is not available • Preferred: background as a medical assistant, pharmacy technician, community health worker, certified health coach, or directly observed therapy worker • Preferred: experience in digital health or remote patient monitoring • Preferred: experience working with Medicaid or underserved populations • Bilingual, Spanish preferred • Familiarity with motivational interviewing principles

🏖️ Benefits

• Competitive salary and benefits package • Work remotely while making a tangible impact on patients' lives • Professional development and growth opportunities within a rapidly scaling company • Opportunity to collaborate with passionate professionals across healthcare, technology, and public health sectors • Opportunity to contribute to an innovative healthcare solution addressing medication adherence • Inclusive, equal-opportunity workplace